"Dom.ru Business" expands possibilities of "private office" for corporate clients

"Dom.ru Business" expands possibilities of "private office" for corporate clients
AYR Telecom expanded possibilities of "private office" for corporate clients


The federal telecom operator "Dom.ru Business" expands functionality of "Private office" for corporate clients. Among new functions – the Confidential Payment service, fee by means of cash cards, management of tariff plans of Internet access, change of settings of a telephony, and also possibility of receiving online consultations of technical support specialists. While new services work in the test mode. The updated version of "private office" will be available to corporate clients of "Dom.ru Business" in the summer of 2014.

In the new version of "private office" for business clients possibility of connection of the Confidential Access service is for the first time realized. Service will allow legal entities to increase the term of payment of debt about three days without stay of work of communication services. Earlier given service was available only to subscribers of the house Internet of "Dom.ru". Besides, the updated "private office" allows to operate quickly tariff plans, to adjust a telephony and cloudy a telecom services in case of change of needs of the client. In addition new service of self-service provides possibility of acquiring – fee of "Dom.ru Business" by means of cash cards that is especially actual for the individual entrepreneurs who are actively using electronic payments in the work. Changes also concerned management of tariff plans: now individually it is possible to pick up the offer for the specific user in his "private office". Thus change of the operating tariff for the new became possible within one day.

Being guided by needs of clients for receiving expeditious consultations on services and their technical support, experts of "Dom.ru Business" realized possibility of online consultation. Now it is possible to get individual advice not only on the operator's site, but also in "private office". Besides, service allows to trace the status of the sent demand online.

Today "private office" of the corporate client of "Dom.ru Business" represents the uniform environment for remote management of all services and the operator's products, including corporate broadband access the Internet, a telephony, video surveillance, cloudy automatic telephone exchange and a cable television. Clients of "Dom.ru Business" have opportunity to look through information on the contract and all connected services, to analyze statistics of calls and Internet sessions for the purpose of increase of overall performance of employees. Possibility of creation of the demand addressed to the personal manager or in technical support is also provided in "private office". The archive of accounting documents and history of payments and charges for the entire period of using service, available in "private office", allow to operate the reporting and to control expenses on communication.

By means of "private office" the client of "Dom.ru Business" can adjust cloudy services, including cloudy automatic telephone exchange and video surveillance. Service of self-service allows to set individual parameters of readdressing of calls, to change settings of record and storage of conversations, the voice menu and IVR. Having used "private office", the client has an opportunity independently to look through images from chambers online, far off to choose necessary permission for video, to regulate parameters of storage of video data, and also to operate the counter of a kliyentopotok. All this gives the chance to control quality of work of employees and directly to influence efficiency of business, having reduced time for work with reporting documents and control of services. Service is available more than to 70 000 corporate clients of "Dom.ru Business" in 56 cities of Russia.

"Annually value of services of self-service will increase only, – Elena Ventslavovich, the director of development of Dom.ru Business telecom operator speaks. – In this regard our task – to make management of the services "Dom.ru Business" by the simply and convenient. Developing new functions, we are guided by wishes of our clients who give more and more attention of opportunity to individual control of services online and seek to control business, being in a business trip or holiday. "Private office" supplements system of electronic document flow, uniting its opportunities with new functions of self-service".



Press release of the company AYR Telecom
 No. of 22.05.14